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Help Center
Help Center

FAQs

Welcome to Pet Laud’s FAQ

🐾 Frequently Asked Questions – Pet Laud

Got questions? We’ve got answers! Learn more about our sustainable pet products, shipping, returns, and eco-friendly mission.

General Questions

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What is Pet Laud?

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Pet Laud is a sustainable pet supplies brand offering eco-friendly products like calming pet beds and plastic-free poop bags. Our mission is kindness toward pets and the planet.
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Where is Pet Laud based?

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We are a registered pet brand based in California, serving customers across the US, Canada, UK, France, Italy, Spain, and Australia.

Product-Related Questions

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What makes Pet Laud’s products eco-friendly?

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Our pet beds are made with sustainable materials, and our poop bags are 100% biodegradable and plastic-free, reducing environmental waste.
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Are the calming beds safe for all pets?

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Yes! Our calming beds are designed for dogs and cats of all sizes, providing comfort and stress relief with soft, sustainable fabric.

Ordering & Shipping

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Where do you ship?

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We currently ship to the US, Canada, UK, France, Italy, Spain, and Australia. We plan to expand to more countries soon!
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How long does shipping take?

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Orders are processed within 1-2 business days, and shipping times vary by location. You’ll receive a tracking link once your order is dispatched.

Brand

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Where are you located?

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Pet Laud is based in the City of Tracy, California.
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How did we get our start?

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The deep love we share for our pets and the pressing need to protect our planet inspired the creation of this brand.
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Where can I order Pet Laud products?

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Pet Laud products are available on PetLaud.com. You can also buy our products on Amazon in the US, Canada, the UK, France, Italy, Spain, and Australia. Etsy, Walmart.com, and TikTok are among other prominent retail platforms where you can buy Pet Laud products.
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What countries are you shipping your products to?

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We ship across the US, Canada, the UK, France, Italy, Spain, and Australia.
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What makes our products unique?

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We produce high-quality products from plastic-free, certified compostable, and recycled materials.
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What problem are we solving?

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Our products help:
1) Prevent plastic pollution,
2) Reduce waste sent to landfills and incinerators,
3) Save natural resources,
4) Save energy, and
5) Support sustainability.

Pet Waste Bags

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Are Pet Laud poop bags biodegradable?

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Yes. Our bags are fully biodegradable.
They break down into Water (H2O), Carbon Dioxide (CO2), and biomass, leaving no toxic residue or microplastics in the environment.
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What are Pet Laud poop bags made of?

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Pet Laud pet waste bags are made of plant-sourced starch and compostable polymer.
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What is PBAT?

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PBAT (Polybutylene Adipate Terephthalate) is a compostable polymer that biodegrades without leaving microplastics or toxic residue in the environment.
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Are your pet waste bags compostable?

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Our dog waste bags comply with ASTM-D6400 and EN-13432 international standards for products made from compostable materials by DIN CERTCO.
Furthermore, this product’s conformity is certified for ‘OK compost and INDUSTRIAL’ by TÜV AUSTRIA.
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How long does it take for a pet Laud poop bag to decompose?

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Pet Laud dog poop bags are perfect for home and commercial composting, decomposing within weeks to 180 days based on the environment
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How thick is your poop bag?

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Pet Laud poop bags are one of the thickest options available in its category. The minimum thickness tested is 20µ (Microns).
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What are the dimensions of the Pet Laud dog waste bag?

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Pet Laud bags measure 13 inches (33 centimeters) in length and 9 inches (23 centimeters) in width.
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How strong is this bag?

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Our bags have been rigorously tested and can hold up to 5 lbs of weight and 2.8 liters of liquid without tearing.
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Is this compostable bag expirable?

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It is advisable to use these bags before the ‘Best Before’ date indicated on the packaging.

Pet Beds

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What are Pet Laud Calming Dog Beds made of?

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Crafted with Global Recycled Standard (GRS) certified fabrics, every element of this bed screams sustainability without compromising on comfort.
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Does the Pet Laud bed relieve anxiety?

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Yes. The dog bed features a soothing circular donut design, creating a haven that promotes deep relaxation and a sense of security, perfect for pets who love to curl up.
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Does the Pet Laud bed support joints and neck?

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The elevated rim and luxuriously plush cushion deliver unparalleled support for your pet’s head and neck, ensuring they experience ultimate relaxation and relief for their sore joints.
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Is Pet Laud calming bed machine washable?

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Cleaning Pet Laud dog bed is easier than you think with washer and dryer compatibility. Simply wash in cold water and tumble dry to maintain its luxurious softness and snuggly comfort for your pet.
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Is this pet bed’s cover removable?

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Yes. Enjoy the convenience of the removable zipper covers that make cleaning a breeze.
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Can the inner filling of the bed be removable?

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With fillings secured in the lining, our donut dog bed maintains its shape over time, ensuring lasting comfort and support for your pet’s sleeping experience.
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Does this bed provide safety for my pets while they are sleeping or playing?

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The non-slip bottom of our dog bed ensures stability, preventing any slipping or sliding. Your pet can play and rest securely, knowing their bed is anchored in place for maximum comfort and safety.
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What is your return policy?

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We offer sustainable pet-care products and have a 30-day return and refund policy. However, please note that if your order is damaged or incorrect due to reasons not caused by us, you may not be eligible for a refund. If you have any concerns, we encourage you to contact our support team for assistance.

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How does Pet Laud contribute to sustainability?

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We prioritize zero-waste packaging, use non-toxic biodegradable materials, and certified compostable polymers, and support reducing plastic pollution, funding Co2 removal, and helping rescues in the pet community.

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How can I contact Pet Laud?

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You can reach us via Live Chat icon found at bottom-right corner, email at support@petlaud.com or through our https://petlaud.com/contact.

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How can I stay updated on new products and offers?

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Follow us on social media and subscribe to our newsletter for the latest updates!

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